+52 899 951 9924

PRIVACY NOTICE

This document describes how we collect and use the personal data you provide to us. It also describes what type of data they are and what options you have to limit the use of said data, as well as the procedure to exercise your ARCO rights.

1) Responsible for the Protection of Your Personal Data

SERVICIOS CARRETEROS NAVIOS with domicile at Calle 13, Aztlan, 88740 Reynosa, Tamaulipas. Tel. 899 951 9924 is responsible for the processing (use) of your personal data.

2) Our Data Protection Department

  • Department Head: SERVICIOS CARRETEROS NAVIOS Calle 13, Aztlan, 88740 Reynosa, Tamaulipas. Tel. 899 951 9924
  • Email: info @ sercana.mx

3) For What Purposes Do We Collect and Use Your Personal Data?

Your personal data will be used for the following purposes:

  • To provide the requested professional advice and consulting services.
  • To respond to your requests for information, attention, and service.
  • The creation, study, analysis, update, and preservation of the service file.
  • Archiving of records and files for future service follow-up.
  • Financial management, invoicing, and collection.
  • To comply with the obligations and commitments we have made with you.

Additionally, your personal data may be used for:

  • Promotion and marketing of products and services.
  • Offering you new products and services tailored to your interests and needs.
  • Notifying you about new services or products related to those already contracted or acquired.
  • Newsletters and communications about our organization.

4) What Personal Data Do We Obtain and From Where?

For the purposes mentioned above, we may collect your personal data in different ways:

  • When you visit our website or use our online services.
  • By telephone.
  • When you provide them to us personally.
  • When we obtain information through other sources of public access that are permitted by law (Telephone or labor directories, websites, etc.).

Personal Data We Collect:

  • Contact Information (Name, Email, Address, Telephone, Cell Phone)
  • Identity Documentation (Voter ID, Passport, Driver’s License, or Professional License)
  • Financial information and means of payment (Credit card, debit card, checks)
  • Tax Information (RFC, Billing Address).

We require your express consent (acceptance) for the processing of your sensitive personal data, and we commit that they will be treated under the strictest security measures that guarantee their confidentiality.

I consent and agree that my sensitive personal data be processed according to the terms and conditions of this privacy notice.

Name and signature of the data subject

5) How to Access, Rectify, Cancel, or Object to the use and processing of your personal data (ARCO Rights) or Revoke Your Consent for the processing of your data?

You have the constitutional right to Access and know the personal data we hold and the details of their processing and use, as well as to Rectify and correct them in case they are inaccurate or incomplete; Cancel and eliminate them when you consider that they are not required for any of the purposes indicated in this privacy notice, or that they are being used for purposes not authorized by you or the contractual or service relationship has ended, or to Object to their processing for specific purposes.

The mechanisms implemented for the exercise of your ARCO Rights, as well as the deadlines, information, and documentation that your request must contain, should be requested by email: info @ sercana.mx

How can you limit the use and disclosure of your personal data?

If you wish to stop receiving messages from us that are not essential to provide the indicated services, send your request to our Personal Data Protection Department where we will inform you of the mechanisms implemented for this purpose.

How to revoke consent for the processing of your personal data?

If you wish to revoke the consent you granted us for the use of your personal data, send your request to our Personal Data Protection Department where we will inform you of the mechanisms implemented for this purpose.

6) Personal Data Transfer

Your personal data will not be transferred to third parties or companies. To comply with the purposes established in this Privacy Notice, they may only be Remitted to individuals or companies that act as Processors.

7) Modifications to the Privacy Notice

We reserve the right to make modifications or updates to this Privacy Notice at any time, for the attention of new legislation, internal policies, or new requirements for the provision or offering of our services or products. These modifications will be informed to you through the same channels used to collect your personal data.

Use of Cookies, Web Beacons, and JavaScript

Cookies are a small piece of information automatically sent by our website, which are stored in your browser. In this way, the website can consult this information to know the user’s previous activity and speed up some procedures such as maintaining the session or identifying which sections of the site have already been visited.

Web beacons in conjunction with web metrics JavaScripts allow information to be stored about the usage patterns of our website. We inform you that we use these tools to obtain statistical information such as the following:

  • Browser type and operating system, web pages consulted, origin of the visit, access IP address, time spent on our site, among other statistical data.

Cookies, JavaScript, and other tracking technologies can be disabled, however, deactivating them may cause the website or some of its functionalities not to perform properly.

8) Before Whom Can You File Complaints and Reports for the Improper Processing of Your Personal Data?

If, after exercising your ARCO Rights before SERVICIOS CARRETEROS NAVIOS through the mechanisms established in this Privacy Notice, you consider that the response has been unsatisfactory or incomplete; or you presume that your right to the protection of personal data has been violated by any conduct or action on our part; or you have evidence that the processing of your personal data violates the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, you may file the corresponding complaint or report with the INAI. For more information visit: www.inai.org.mx

Last modification: November 1, 2025

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